Terms and Conditions for Landscaping Brentcross Services

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Brentcross to residential and commercial customers in the UK. By making a booking, accepting a quotation, or allowing work to begin, you agree to be bound by these terms. They are designed to create a clear understanding of the service, the responsibilities of both parties, and the standards that apply throughout the work. For the purposes of this document, references to we, us, and our mean the landscaping service provider, and references to you and your mean the customer.

These terms apply to a range of garden and outdoor works, including but not limited to design support, planting, turfing, pruning, fencing, paving, soft landscaping, maintenance, clearance, and related site preparation. They do not replace any statutory rights you may have under UK consumer law. In the event of any conflict between these terms and applicable law, the law will prevail. If a particular service requires additional conditions, those will be explained in writing before work starts and will form part of the agreement where accepted.

We aim to keep the booking and delivery process straightforward, transparent, and professionally managed. However, landscaping work often depends on weather, access, site conditions, materials availability, and the existing state of the garden or outdoor area. For that reason, the final scope of work may need to be adjusted to reflect practical conditions discovered before or during the project. Any significant change will be discussed with you in advance where reasonably possible.

Booking process begins when you submit an enquiry, request a quotation, or otherwise ask us to provide landscaping services. We may ask for details about the site, the type of work required, access arrangements, photos, measurements, and any preferred dates. A quotation, estimate, or proposed schedule will normally be based on the information provided at the time. If additional site inspection is needed, the quotation may be revised after a visit or after further details become available.

When you accept our quotation, you are making an offer to proceed on the stated terms. A booking is confirmed only once we have acknowledged acceptance in writing, received any required deposit, and agreed a suitable start date. We reserve the right to decline a booking where the work is outside our capacity, where access is unsafe, where the site condition differs materially from the description given, or where the requested service would not be appropriate.

It is your responsibility to ensure that all information provided during the booking process is accurate and complete. This includes details of underground services, restricted access, shared boundaries, planning constraints, permits, and any known hazards. If you are arranging work on behalf of another person, you confirm that you have authority to do so. We may rely on the information you give when planning the work, ordering materials, and allocating labour.

Payments must be made in accordance with the quotation, invoice, or payment schedule agreed before work begins. Unless stated otherwise, prices are exclusive of VAT where VAT is applicable. Some projects may require a deposit to secure materials, reserve labour, or confirm the booking. Deposits are usually non-refundable except where required by law or where we cancel the service without reasonable cause before work begins.

Progress payments may be requested for larger projects, especially where materials are ordered in stages or where work extends over several days or weeks. Final payment is due when the work is completed, unless a different arrangement has been agreed in writing. We reserve the right to withhold completion documents, handover items, or final sign-off until all outstanding sums have been paid in full. Late payment may result in suspension of work and the recovery of reasonable costs incurred as a result of the delay.

Quoted prices are based on the scope described at the time of quotation and on normal working conditions. If you request changes, if hidden issues are discovered, or if the site condition requires additional labour, materials, equipment, or disposal arrangements, we may provide a revised price before continuing. Landscaping Brentcross will always try to keep changes fair and proportionate, but we are not obliged to carry out additional work at the original price where the scope has materially changed.

Cancellations, postponements, and rescheduling

You may cancel or reschedule a booking by giving reasonable notice. For smaller jobs, a minimum of 48 hours’ notice is normally expected. For larger or material-intensive projects, a longer notice period may be required, particularly where specialist products have already been ordered. If you cancel after materials have been purchased, preparatory work has been completed, or labour has been reserved, you may be charged for reasonable costs already incurred.

We may also need to postpone or cancel work due to severe weather, unsafe conditions, access problems, staff illness, supplier delays, or other events beyond our control. In such cases, we will aim to offer an alternative date within a reasonable period. We are not liable for losses arising from a postponement that is necessary for safety or practicality, provided we act reasonably and communicate the issue as soon as possible.

If you fail to provide access, fail to be present when required, or do not make the site ready for the agreed works, we may treat the visit as a cancellation and charge for wasted attendance, materials, or labour as appropriate. Where a project is delayed because you ask us to stop, pause, or alter the work, any resulting cost increases may be payable by you. Landscaping Brentcross may also cancel the agreement if we discover circumstances that make the project unsafe, unlawful, or materially different from what was agreed.

Work will be carried out with reasonable care and skill and in a manner that reflects normal professional standards for landscaping services in the UK. We will take reasonable steps to protect the site, adjoining surfaces, and existing features, but some disruption is often unavoidable during outdoor works. You accept that ground disturbance, temporary storage of materials, limited noise, dust, and plant traffic may be part of the service depending on the nature of the job.

Liability is limited to the extent permitted by law. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be excluded. Subject to that, we are not responsible for indirect or consequential losses, including loss of profit, loss of enjoyment, or loss of opportunity, where such losses are not reasonably foreseeable at the time of contracting.

We are not liable for defects, delays, or damage caused by pre-existing site conditions, hidden underground services, unstable ground, poor drainage, defective materials supplied by you, or instructions you give against our advice. If you request work that conflicts with our recommendations, you accept the associated risk unless we have expressly agreed in writing to proceed on a different basis. Any claim for damage must be notified promptly and, in any event, within a reasonable time after the issue is discovered.

Waste regulations and site clearance

Where waste is transferred to a licensed carrier or disposal facility, we will take reasonable steps to ensure compliance with the relevant regulations. You must not ask us to dispose of hazardous, prohibited, or unidentified waste without prior agreement. If hazardous materials are discovered, such as asbestos-containing items, contaminated soil, or chemical residues, work may be paused until the correct handling method is established. Additional charges may apply where specialist disposal or testing is necessary.

You are responsible for disclosing any known waste issues before work starts, including old treated timber, buried waste, invasive species, or contamination risks. If waste belongs to a third party or requires permission to remove, you must obtain that permission before the service begins. Unless otherwise agreed, removed materials become our responsibility only once they have been accepted into our waste-handling process in compliance with the law.

Customer responsibilities

You must ensure that the site is reasonably accessible and safe for the agreed work. This includes clearing personal items, providing access to water or electricity where required and agreed, and notifying us of pets, children, fragile surfaces, or other site-specific risks. You should also secure any valuables or items that may be affected by the work. We are not responsible for loss or damage to items left in work areas unless caused by our negligence.

Where planning permission, conservation restrictions, freeholder approval, leasehold consent, or neighbour consent is required, it is your responsibility to obtain it unless we have expressly agreed otherwise in writing. We may provide general practical information, but any legal or regulatory approval remains your responsibility. If the work must comply with design restrictions or building-related requirements, you should inform us before the booking is confirmed.

Any plants, materials, fixtures, or products supplied by you must be suitable for the intended use and of acceptable quality. If those items prove defective, incompatible, or inappropriate, we may refuse to install them or may charge extra for adjustments, delays, or replacement work. We are not responsible for fading, movement, natural variation, or normal wear and tear in living materials such as turf, shrubs, trees, and other planting stock, provided the work has been carried out properly.

Changes to scope, completion, and sign-off

Completion is achieved when the agreed works have been substantially finished and the site is left in a condition consistent with the service description, allowing for reasonable natural variation in outdoor work. Any snagging items, if applicable, should be reported within a reasonable time after completion. We will consider fair requests to address genuine issues, but we are not obliged to carry out additional work that falls outside the original scope or that arises from later alteration, neglect, or misuse.

Any warranty or maintenance promise, if offered, will be limited to the terms provided in writing. Living materials may require ongoing care, watering, feeding, trimming, or seasonal maintenance to remain in good condition. Failure to follow normal aftercare can affect survival and performance, and we will not be liable for issues caused by neglect, extreme weather, pests, disease, or conditions beyond our control. The exact level of support, if any, will depend on the agreement for the individual project.

Termination, force majeure, and governing law

Either party may terminate the agreement if the other commits a serious breach and fails to remedy it within a reasonable time after being asked to do so, where remedy is possible. We may also terminate immediately if continued performance would be unsafe, unlawful, abusive, or commercially unreasonable. If the contract ends early, you will remain responsible for any work properly completed, materials ordered, waste handled, and costs already incurred up to the termination date.

We are not liable for delays or failure to perform caused by events outside our reasonable control, including extreme weather, fire, flood, transport disruption, shortages, industrial action, pandemics, or acts of government or third parties. In such cases, obligations may be suspended for the duration of the event, and we will use reasonable efforts to resume services as soon as practical. Nothing in these terms requires either party to do more than is reasonably possible in the circumstances.

This agreement, and any dispute or claim arising from it, is governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless consumer law gives you the right to bring proceedings elsewhere. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. These terms represent the complete understanding between the parties regarding the landscaping service, unless varied in writing and agreed by both sides.